Complaints on the Oriana Cruise Ship
Now the British love nothing more than moaning. Normally when someone finds out that I am a travel blogger they like to give me a list of their complaints. I am not sure why, maybe they think I will be able to fix things but it gives me great content to write about so I just listen.
During a recent trip on the Oriana cruise ship I had to listen to complaints all the time and you can imaging what this was like on a 34 night cruise. These are purely the opinions of other passengers but I thought it would make an interesting article to write.
My top complaints on the Oriana cruise ship
1. “There is too much water in the swimming pools I am getting too wet”
This did make me laugh I think the lady was trying to say the pools are too deep as they don’t have a shallow end or a deep end but I have quoted what she said and as you can see its quite a ridiculous comment
2. “There’s nothing to do”
When I asked what they would like to do a common reply was “I don’t know but it’s not being offered”. Well if you don’t know how are P&O supposed to know what you want.
3. “It’s raining and it should be hot and sunny it’s the Caribbean. I didn’t pay to come on a cruise in the rain”
OK well I know P&O have control over the cruise itinerary but I don’t think they can control the weather. Look on the positive side it’s just means that you must visit the port again at a later day and experience it in different weather conditions.
4. “Now common people can come on the standards have dropped”
This was said to me at least 3 times so beware of the snobs on board
5. I think one of the best had to be one lady who was on my dinner table and moaned about the food every night, moaned about the entertainment moaned about everything but then booked another cruise whilst on board and said would never travel on any other ship – does she just like moaning as she looked truly miserably for the whole journey so why put herself through it again!! – this is why I take all the complaints with a pinch of salt and make my own mind up
Some (can I call them this) sensible complaints on the Oriana
1. “The milk jugs don’t pour correctly”
This was quite funny watching in the morning as I don’t have milk in my tea so it didn’t bother me. Watching others trying to pour from the jugs and it going everywhere was hilarious. It became a running joke and would be the topic of conversations on a lot of the breakfast tables I joined. I just don’t understand but the design of the jugs were not good and if they were full the milk didn’t pour right.
2. “Everyone moans on this ship”
Yes, and your one of them
3. “The crew are miserable looking”
I must agree with this one. It isn’t all, but most of the crew had miserable faces. It looked as though they just didn’t want to be there. I often saw members of the restaurant team rolling their eyes at passengers, if they asked for something which isn’t appropriate as the requests were not out of order.
4. “Every time I come on there is a cutback of something”
I am not sure what they are referring too as this is my first time on the Oriana and was spoilt and loved it.
5. “Too hot”
One of the things I don’t like is when the dining areas are too hot. Everywhere else I can deal with as I can just leave. But I can’t enjoy a meal if I am hot and it makes me feel sick. There were a few occasions when the Oriental restaurant was uncomfortably hot and it wasn’t even when we were in hot places. Not that the weather outside should affect the temperature inside anyway.
6. “Too cold”
I did not experience anywhere being too cold, in fact I would have liked most areas to be cooler. But I do think this is general complaint from the older generation, you must feel the cold more the older you get. I personally would just go and put a jumper on. It’s better to be cold than hot in my opinion.
7. “Ship is moving too much”
Again, not really the fault of P&O. I felt for the size of the ship it didn’t move around that much. Most of the time I didn’t even know we were moving. Obviously, we experienced some high swells which are going to make any ship move but I love it when it’s like that.
8. “The Entertainment team are not very friendly”
A big complaint was the entertainment team and again I agree with this. I felt as though they didn’t interact with passengers in fact after a 34-night cruise I only knew one of their names
9. “Prices of the spa are ridiculous”
I must agree with this one. I understand that there is a captive market but every time I visited the spa (and it was good don’t get me wrong) it seemed empty. I spoke to so many people that mentioned if it was £10 or so cheaper than they would go – surely, it’s better to have customers rather than no one.
10. “Areas not bring maintained / cleaned”
Windows not being cleaned, other areas not being cleaned, lots of things out of order i.e. sinks, coffee machines. – now this was due to the ship going in for a refurb when we ended our journey but it did make a lot of passengers feel as though the company didn’t care about our experience. I also felt the same I didn’t pay any cheaper than other cruises as it was going in for a refit so wanted to have the same experiences as people had on other cruises and surely one of these is to be able to see out of the windows.
Even after all these complaints though I really enjoyed my cruise, I loved the layout of the Oriana and the facilities that it had on offer and if I see another good deal I will be straight back on this ship. If you are interested in booking a cruise on the Oriana please use this link
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